Refund Policy

Effective Date: 2025-07-14 Last Updated: 2025-07-14

1. Overview

At FFmpegAPI, we strive to provide excellent service and fair billing practices. This Refund Policy outlines our commitment to customer satisfaction and explains how refunds are processed for our tiered quota-based subscription plans.

2. Our Refund Guarantee

2.1 Unused Quota Refunds

We offer refunds for unused quota on all our subscription plans. Since we operate on a quota-based system (measured in GB-seconds) with no overage charges, you pay only for what you need and can receive refunds for what you don't use.

2.2 Pro-Rated Refunds

All refunds are calculated on a pro-rated basis based on your unused quota at the time of cancellation or refund request.

3. Subscription Plans and Quotas

3.1 Plan Structure

Our subscription plans are structured as follows:

  • Starter Plan: $9/month for 1,000 GB-seconds
  • Pro Plan: $24/month for 3,000 GB-seconds
  • Growth Plan: $99/month for 15,000 GB-seconds
  • Enterprise Plan: Custom pricing for custom quotas

3.2 Quota System

  • Quotas are measured in GB-seconds (processing time × (file input size + file output size))
  • Unused quota does not roll over to the next billing period
  • No overage charges - service stops when quota is exceeded
  • Real-time quota tracking available in your dashboard

4. Refund Eligibility

4.1 Eligible Refund Scenarios

You may request a refund if:

  • You cancel your subscription with unused quota remaining
  • You downgrade your plan mid-cycle
  • You experience service issues that prevent normal usage
  • You are not satisfied with the service within the first 30 days
  • Technical issues on our end result in failed processing that consumes your quota

4.2 Refund Calculation

Refunds are calculated using the following formula:

Refund Amount = (Unused Quota / Total Quota) × Subscription Fee

Example: If you have a $24/month plan with 3,000 GB-seconds and have used 1,000 GB-seconds:

  • Unused quota: 2,000 GB-seconds
  • Refund: (2,000 / 3,000) × $24 = $16.00

5. Refund Process

5.1 How to Request a Refund

  1. Log into your account and navigate to the billing section
  2. Click "Request Refund" or contact our support team
  3. Provide reason for refund (optional but helps us improve)
  4. Confirm unused quota amount in your dashboard
  5. Submit request - we'll process it within 2-3 business days

5.2 Alternative Methods

  • Email: refunds@ffmpeg-api.com with subject "Refund Request"
  • Phone: +1 (669) 260-7375
  • Live Chat: Available during business hours

5.3 Required Information

When requesting a refund, please provide:

  • Account email address
  • Subscription plan details
  • Reason for refund (optional)
  • Preferred refund method

6. Refund Timeline

6.1 Processing Time

  • Request Review: 1-2 business days
  • Refund Processing: 2-3 business days after approval
  • Bank/Credit Card Processing: 3-10 business days (depends on your financial institution)

6.2 Refund Methods

Refunds are processed through:

  • Original Payment Method: Default option for most cases
  • Bank Transfer: Available for larger refunds upon request
  • Account Credit: Can be applied to future subscriptions

7. Special Circumstances

7.1 Service Interruptions

If our service experiences significant downtime or technical issues:

  • Automatic quota credits may be applied
  • Extended refund periods may be offered
  • Service level agreement (SLA) credits may apply

7.2 Failed Processing

If processing fails due to our technical issues:

  • Quota consumed will be refunded immediately
  • No impact on your available quota
  • Automatic retry options available

7.3 Billing Errors

If you're charged incorrectly:

  • Full refund of incorrect charges
  • Immediate quota adjustment
  • Account review to prevent future errors

8. Non-Refundable Items

8.1 Setup and Processing Fees

  • One-time setup fees (if applicable)
  • Successfully processed media files
  • Premium support subscriptions
  • Third-party service integrations

8.2 Abuse Prevention

Refunds may be denied if:

  • Account shows patterns of abuse
  • Excessive refund requests
  • Violation of Terms of Service
  • Fraudulent activity detected

9. Cancellation and Refunds

9.1 Immediate Cancellation

  • Cancel anytime with unused quota refund
  • No cancellation fees
  • Access continues until end of billing period
  • Automatic refund processing

9.2 Scheduled Cancellation

  • Cancel at end of billing cycle
  • Full access until cancellation date
  • No refund needed as quota is fully utilized
  • Easy reactivation available

10. Plan Changes and Refunds

10.1 Upgrading Plans

  • Immediate access to higher quota
  • Pro-rated billing for remaining period
  • No refund needed for upgrades

10.2 Downgrading Plans

  • Refund for unused quota difference
  • New quota limit applies immediately
  • Pro-rated adjustment for next billing cycle

11. Dispute Resolution

11.1 Refund Disputes

If you disagree with a refund decision:

  1. Email: disputes@ffmpeg-api.com
  2. Provide details of your concern
  3. Include supporting documentation
  4. Response within 5 business days

11.2 Escalation Process

  • Level 1: Customer Support Team
  • Level 2: Customer Success Manager
  • Level 3: Senior Management Review
  • Level 4: External Mediation (if needed)

12. Regional Considerations

12.1 Consumer Protection Laws

We comply with applicable consumer protection laws in your jurisdiction, including:

  • US: State-specific consumer protection laws

12.2 Currency and Exchange Rates

  • Refunds processed in original payment currency
  • Exchange rate fluctuations may affect refund amounts
  • Bank fees may apply for international transactions

13. Contact Information

13.1 Refund Support

13.2 Billing Questions

14. Policy Updates

14.1 Changes to This Policy

We may update this Refund Policy from time to time. Changes will be:

  • Posted on our website
  • Emailed to active subscribers
  • Effective 30 days after notification
  • Applied to new subscriptions immediately

14.2 Grandfathering

Existing subscriptions will maintain their refund terms for the remainder of their current billing period.

15. Fair Usage Commitment

15.1 Our Promise

  • Transparent quota tracking
  • Fair refund calculations
  • Quick processing times
  • Excellent customer support

15.2 Your Rights

  • Clear refund eligibility
  • Easy refund process
  • Quick dispute resolution
  • No hidden fees or charges

FAQ

Q: Can I get a refund if I accidentally exceeded my quota?

A: Our plans have no overage charges - the service stops when quota is exceeded. You won't be charged extra, but you'll need to upgrade or wait for the next billing cycle.

Q: What happens to my unused quota when I cancel?

A: You'll receive a pro-rated refund for any unused quota within 2-3 business days of cancellation.

Q: Do you offer refunds for annual subscriptions?

A: Yes, annual subscriptions are eligible for pro-rated refunds based on unused quota and time remaining.

Q: How accurate is the quota tracking?

A: Our quota tracking is real-time and accurate to the second. You can monitor your usage in your account dashboard.

This Refund Policy is designed to be fair and transparent. We're committed to providing excellent service and ensuring customer satisfaction. If you have any questions about refunds or our policies, please don't hesitate to contact our support team.

Questions about refunds? Contact us at refunds@ffmpeg-api.com